Orders can be canceled until they are processed for shipping. If your order has been paid and you need to make a change or cancel an order, you must contact us within 1 hour. A $20 (USD) for cancellation/restocking fee will be applied.
Your satisfaction is our #1 priority. Therefore, if you can request a refund for faulty products.
If you did not receive the product within the guaranteed time then you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received without any specific reason then there will be no refund or if the product is damaged then then you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ultimate Trendy® (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Ultimate Trendy®
*You can submit refund requests within 15 days. You can do it by sending an Email to us at firstname.lastname@example.org
*When ordering, please make sure you enter the correct shipping address. We are not responsible for packages sent to the wrong address that was provided upon ordering. We will not refund for packages sent to the wrong address unless it is our fault.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first at email@example.com and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.